Privacy policy
Introduction Welcome to Chillab ("the Website"). At Chillab, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website and services.
Information We Collect
- Personal Information: We may collect details such as your name, email address, phone number, and shipping address when you create an account, make a purchase, or subscribe to our newsletter.
- Payment Information: Chillab does not store your payment information. All transactions are securely processed by trusted third-party payment providers.
- Usage Data: We may collect non-personal data such as your IP address, browser type, device type, and browsing patterns to help us enhance your experience and improve our website's performance.
Cookies and Similar Technologies We use cookies and similar technologies to understand your preferences, improve functionality, and personalize your experience. You can manage or disable cookies in your browser settings, but some parts of the website may not function properly without them.
Chillab's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.
SMS/Text Messaging Program When you provide your phone number and opt in to our SMS program, we may use your phone number to send you promotional messages, order updates, and cart reminders. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message. Your consent to receive SMS messages is not a condition of purchase.
How We Use Your Information We use your information to:
- Process and fulfill orders, and provide customer support.
- Send you updates, promotions, or newsletters (you may opt out at any time).
- Send you SMS cart reminders and promotional text messages if you have opted in.
- Improve our products, website, and customer experience.
- Detect, prevent, and address fraud or unauthorized activities.
Sharing Your Information We do not sell or rent your personal data to third parties. We may share limited information with trusted partners—such as shipping providers and payment processors—who assist in operating our business. These partners are required to maintain strict confidentiality and only use your data for its intended purpose.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If you access Chillab from outside the country where our servers are located, your information may be transferred and processed internationally in accordance with applicable privacy laws.
Security Measures We take reasonable administrative, technical, and physical safeguards to protect your information. However, no online system can be 100% secure, and we cannot guarantee absolute protection.
Your Rights and Choices You may request to access, update, or delete your personal data at any time. You can also unsubscribe from marketing emails via the "unsubscribe" link or by contacting us at hello@chillab.net. To opt out of SMS messages, reply STOP to any text message.
Changes to This Policy We may update this Privacy Policy periodically. The latest version will always be available on this page with the "Effective Date" clearly stated.
Contact Us If you have any questions, concerns, or requests related to your personal information, please reach us at hello@chillab.net. Thank you for trusting Chillab—we're committed to keeping your information safe and your experience seamless.