We are pleased to offer two shipping options for your convenience: Expedited Shipping and Standard Shipping.

Expedited Shipping: For customers who need their orders quickly, we offer expedited shipping. (Only available in specific countries)

Standard Shipping: This shipping method is available to all customers and applies automatically at checkout.

Shipping rates vary by country and will be calculated during the checkout process.

We deliver to multiple regions across continents including North America, Latin America, Europe, Asia, Oceania, and more. You can check eligibility for delivery in your region on the checkout page.

After placing your order, we typically require 1-3 business days for processing and packing.

After the goods are dispatched, the estimated delivery time (Standard Shipping) is:

USA:

• 48 CONTIGUOUS STATES: 5-8 BUSINESS DAYS
• ALASKA/HAWAII: 12-25 BUSINESS DAYS
• PUERTO RICO: 15-22 BUSINESS DAYS

CANADA:

• 10-15 BUSINESS DAYS

UK:

• 6-8 BUSINESS DAYS

ITALY:

• 8-12 BUSINESS DAYS

FRANCE:

• 6-8 BUSINESS DAYS

SPAIN:

• PENÍNSULA: 8-10 BUSINESS DAYS

GERMANY:

• 8-10 BUSINESS DAYS

EUROPE:

• 8-15 BUSINESS DAYS

LATIN AMERICA:

• 10-25 WORKING DAYS

AUSTRALIA & NEW ZEALAND:

• 7-10 BUSINESS DAYS

ASIA:

• 5-12 BUSINESS DAYS

* The estimated delivery time for specific countries and regions will be indicated on the checkout page.

Once the product is shipped, returns or exchanges are not accepted unless there is a quality issue. We strive to provide you with the best products, and if you encounter any concerns about the quality, please reach out to our customer support within hello@chillab.net for assistance.

The refunds usually take 5–10 business days to appear on your statement.

Worry-Free Purchase is a service provided by Seel (a 17TRACK partner). It covers delayed, damaged, and lost items that meet the following criteria.

Delay: Domestic packages not delivered before the 10th day following order fulfillment (i.e., the date when the order is shipped by the merchant) or international packages not delivered before the 30th day following order fulfillment are considered delayed. The compensation for delayed packages is USD 5. (If the order is not transacted in USD, compensation will be made in the currency of the transaction.

Damage: Worry-Free Purchase covers item damages to the point that the item(s) are unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc., but does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items. The compensation for damaged items will be up to the value paid for the purchased item(s).

Loss: Domestic packages not delivered before the 30th day following order fulfillment (i.e., the date when the order is shipped by the merchant) or international packages not delivered before the 60th day following order fulfillment are considered lost. The compensation for lost packages is the value paid for the purchased item(s).

Note: Total compensation for one cover is up to the value paid for the item(s).

Customers can access the Seel Resolution Center to submit a claim request from the store's tracking page or the policy confirmation email.