We are pleased to offer two shipping options for your convenience: Expedited Shipping and Standard Shipping.

Expedited Shipping: For customers who need their orders quickly, we offer expedited shipping. (Only available in specific countries)

Standard Shipping: This shipping method is available to all customers and applies automatically at checkout.

Shipping rates vary by country and will be calculated during the checkout process.

FREE Standard Shipping on all orders $50 USD.

We deliver to multiple regions across continents including North America, Latin America, Europe, Asia, Oceania, and more. You can check eligibility for delivery in your region on the checkout page.

After placing your order, we typically require 1-3 business days for processing and packing.

After the goods are dispatched, the estimated delivery time (Standard Shipping) is:

USA:

• 48 CONTIGUOUS STATES: 5-8 BUSINESS DAYS
• ALASKA/HAWAII: 12-25 BUSINESS DAYS
• PUERTO RICO: 15-22 BUSINESS DAYS

CANADA:

• 10-15 BUSINESS DAYS

UK:

• 6-8 BUSINESS DAYS

ITALY:

• 8-12 BUSINESS DAYS

FRANCE:

• 6-8 BUSINESS DAYS

SPAIN:

• PENÍNSULA: 8-10 BUSINESS DAYS

GERMANY:

• 8-10 BUSINESS DAYS

EUROPE:

• 8-15 BUSINESS DAYS

LATIN AMERICA:

• 10-25 WORKING DAYS

AUSTRALIA & NEW ZEALAND:

• 7-10 BUSINESS DAYS

ASIA:

• 5-12 BUSINESS DAYS

* The estimated delivery time for specific countries and regions will be indicated on the checkout page.

Please allow 1-2 business days for order processing.

Once processed, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number, and a package tracking link.

Or contact us at hello@chillab.net with your order number if you don’t receive the email within 2 business days.

Once your order is shipped, you will receive a confirmation email which will include your order tracking number and the tracking link. Alternatively, you can click on the 'Track Order' page for updates.

As always, please reach out to us at hello@chillab.net if you have any concerns or questions about your package.

Please email us at hello@chillab.net and provide your order number along with a photo of what you received.

All missing, wrong or damaged items must be reported to us within 7 days of receiving your package.

Once the product is shipped, returns or exchanges are not accepted unless there is a quality issue. We strive to provide you with the best products, and if you encounter any concerns about the quality, please reach out to our customer support within hello@chillab.net for assistance.

The refunds usually take 5–10 business days to appear on your statement.