SHIPPING & RETURNS

What is your shipping policy?

We are pleased to offer two shipping options for your convenience: Expedited Shipping and Standard Shipping.

Expedited Shipping: For customers who need their orders quickly, we offer expedited shipping. (Only available in specific countries)

Standard Shipping: This shipping method is available to all customers and applies automatically at checkout.

Shipping rates vary by country and will be calculated during the checkout process.

Which countries and regions do you deliver to?

We deliver to multiple regions across continents including North America, Latin America, Europe, Asia, Oceania, and more. You can check eligibility for delivery in your region on the checkout page.

How long will it take to receive the products?

After placing your order, we typically require 1-3 business days for processing and packing.

After the goods are dispatched, the estimated delivery time (Standard Shipping) is:

USA:

  • 48 CONTIGUOUS STATES: 5-8 BUSINESS DAYS
  • ALASKA/HAWAII: 12-25 BUSINESS DAYS
  • PUERTO RICO: 15-22 BUSINESS DAYS

CANADA:

  • 10-15 BUSINESS DAYS

UK:

  • 6-8 BUSINESS DAYS

ITALY:

  • 8-12 BUSINESS DAYS

FRANCE:

  • 6-8 BUSINESS DAYS

SPAIN:

  • PENÍNSULA: 8-10 BUSINESS DAYS

GERMANY:

  • 8-10 BUSINESS DAYS

EUROPE:

  • 8-15 BUSINESS DAYS

LATIN AMERICA:

  • 10-25 WORKING DAYS

AUSTRALIA & NEW ZEALAND:

  • 7-10 BUSINESS DAYS

ASIA:

  • 5-12 BUSINESS DAYS

* The estimated delivery time for specific countries and regions will be indicated on the checkout page.

What’s your return policy?

Once the product is shipped, returns or exchanges are not accepted unless there is a quality issue. We strive to provide you with the best products, and if you encounter any concerns about the quality, please reach out to our customer support within info@chillab.net for assistance.

How long does it take to receive a refund?

The refunds usually take 5–10 business days to appear on your statement.